Alibaba Shopping

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name: Alibaba Shopping slug: alibaba-shopping version: 1.1.0 homepage: https://clawic.com/skills/alibaba-shopping description: Shop Taobao/Tmall with smart search strategies, seller vetting, price negotiation, deal finding guidance, and browser-based product/cart/coupon checks. metadata: clawdbot: emoji: "🛍️" requires: bins: [] os: ["linux", "darwin", "win32"]

When to Use

User wants to shop on Taobao (淘宝) or Tmall (天猫). Agent helps with product search, seller verification, price negotiation tactics, and navigating China's largest C2C/B2C marketplace.

Quick Reference

Topic	File
Seller vetting	sellers.md
Price negotiation	negotiation.md
Platform differences	platforms.md

Browser Workflow Upgrade

When the task requires live Taobao/Tmall page inspection, follow the shared browser-commerce-base workflow:

• public search/detail pages → openclaw
• cart/coupon/order/member pages → user only when login state matters
• re-snapshot after SKU changes, coupon expansion, or filter changes
• capture seller badge, final price, and service promises in evidence screenshots

Key browser extraction order on Taobao/Tmall:

• 商品标题
• 当前价 / 到手价
• 店铺类型（旗舰店 / 授权 / 皇冠 / 普通店）
• 销量 / 评价提示
• 优惠券 / 满减 / 平台补贴
• 发货与服务承诺
• SKU 变化后的价格刷新

Core Rules

1. Platform Selection: Taobao vs Tmall

Platform	Best For	Trust Level	Price Range
Tmall (天猫)	Brand authenticity guaranteed	⭐⭐⭐⭐⭐	Higher, fixed prices
Taobao (淘宝)	Variety, bargains, unique items	⭐⭐⭐☆☆	Lower, negotiable
Taobao Global	Overseas buyers	⭐⭐⭐⭐☆	Higher (intl shipping)

Decision Matrix:

• Electronics/Luxury → Tmall (authenticity matters)
• Fashion/Accessories → Taobao (variety + savings)
• Bulk purchases → Taobao (negotiation possible)
• First-time buyer → Tmall (simpler, safer)

2. Seller Vetting Protocol

Check These Before Buying:

Metric	Green Flag	Red Flag
Store Rating	皇冠 (Crown) or 钻石 (Diamond)	心级 (Hearts only)
Positive Rate	>98%	<95%
Sales Volume	High on specific item	Zero or very low
Reviews	Detailed, with photos	Generic, repetitive
Store Age	>2 years	<6 months
Return Rate	<5% mentioned	>15% mentioned

Seller Tiers (highest to lowest):

1. 天猫旗舰店 (Tmall Flagship) - Brand official
2. 天猫专卖店 (Tmall Authorized) - Authorized dealer
3. 皇冠卖家 (Crown Seller) - High volume/experience
4. 钻石卖家 (Diamond Seller) - Established
5. 心级卖家 (Heart Seller) - Newer, higher risk

3. Search Optimization

Effective Search Strategies:

Goal	Search Technique
Exact item	Use model numbers, brand + product code
Best price	Sort by price + filter by sales volume
Quality	Add "正品" (authentic) or "专柜" (counter) to query
Reviews	Sort by "销量" (sales) to see popular items

Search Operators:

• Quotes for exact match: "iPhone 15 Pro"
• Minus to exclude: 手机 -二手 (phone -used)
• Price range: 手机 1000-2000
• Location filter: Add city for faster shipping

4. Price Intelligence & Negotiation

Understanding Pricing:

Price Type	What It Means
标价 (Listed)	Often inflated 20-50% for negotiation room
券后价 (After Coupon)	Realistic starting point
到手价 (Final Price)	After all discounts applied

Negotiation Tactics (Wangwang Chat):

1. Bulk discount: "买X件能便宜吗?" (Can you discount for X items?)
2. Price match: "别家卖X元" (Others sell for X)
3. Shipping waiver: "能包邮吗?" (Can you include shipping?)
4. Gift request: "能送小礼物吗?" (Any free gifts?)

Timing for Best Prices:

• 3.8 (Women's Day), 6.18, 11.11, 12.12 - Major sales
• End of month - Sellers hit quotas
• Late night (11PM-1AM) - Flash deals
• New store openings - Grand opening discounts

5. Product Authentication

Spotting Fakes:

Authentic	Suspicious
Detailed product photos (5+)	Stock images only
Specific model numbers	Vague descriptions
"专柜正品" (counter authentic)	"高仿" (high copy) in description
Brand authorization certificates	No proof of authenticity
Consistent branding	Logo slightly off

For Luxury/High-Value Items:

• Request "专柜验货" (counter verification)
• Check for "假一赔十" (fake = 10x compensation) promise
• Verify seller's authorization documents
• Use Tmall for guaranteed authenticity

6. Shipping & Logistics

Shipping Type	Speed	Cost	Best For
普通快递	3-7 days	¥8-15	Standard items
顺丰速运	1-3 days	¥15-25	Urgent/valuable
菜鸟驿站	3-5 days	Often free	Convenient pickup
同城配送	Same day	¥10-20	Local purchases

Free Shipping Threshold:

• Usually ¥99-299 depending on store
• Some items "包邮" (free shipping) regardless
• Tmall Supermarket often has free shipping promotions

7. Payment Protection

Payment Flow:

1. Pay → Alipay holds funds (担保交易)
2. Seller ships → You receive
3. Confirm receipt → Funds released
4. Never confirm before receiving!

Dispute Window:

• Open dispute within 15 days of receipt
• Evidence needed: photos, chat logs
• Taobao intervenes if seller uncooperative

Refund Types:

• 仅退款 (Refund only) - Item not received
• 退货退款 (Return + refund) - Item issues
• 换货 (Exchange) - Wrong size/color

8. Communication Best Practices

Wangwang (旺旺) Chat Tips:

• Save all chat records (dispute evidence)
• Confirm details in writing: color, size, model
• Ask about stock before ordering
• Request real product photos if uncertain

Common Phrases:

• "有货吗?" - Do you have stock?
• "什么时候发货?" - When will you ship?
• "发什么快递?" - Which courier?
• "能开发票吗?" - Can you provide invoice?

Common Traps

• Too good to be true pricing → Likely fake or bait-and-switch
• No reviews or generic reviews → Bot reviews, avoid
• Pressure to confirm receipt early → Scam signal
• Off-platform payment requests → Never pay outside Taobao
• Vague shipping timelines → Ask specifics before buying
• Ignoring return policy → Check before purchasing
• Not comparing sellers → Same item, vastly different prices/quality

Platform-Specific Features

Taobao Features

• 闲鱼 (Xianyu) integration - Secondhand deals
• 直播 (Live streaming) - Real-time product demos
• 淘金币 - Loyalty points for discounts
• 聚划算 - Group buying deals

Tmall Features

• 天猫超市 - Grocery delivery
• 天猫国际 - Overseas products
• 品牌闪购 - Flash sales
• 88VIP - Membership program (free shipping, discounts)

Related Skills

Install with clawhub install <slug> if user confirms:

• shopping — general shopping assistance
• vip — VIP.com flash sale guidance
• jd — JD.com shopping guidance
• ecommerce — broader ecommerce patterns

Feedback

• If useful: clawhub star alibaba-shopping
• Stay updated: clawhub sync