name: logistics description: Query and explain parcel logistics across courier providers, including tracking, courier identification, multi-package lookup, status interpretation, and delivery-update guidance. Use when the user asks about 快递查询、物流跟踪、查单号、识别快递公司、批量物流查询, or wants help understanding shipment progress across one or more couriers.

Logistics

Overview

Use this skill to help the user track parcels, identify couriers, interpret logistics statuses, and understand what a shipment update usually means.

Workflow

1. Identify whether the user has:
   • one tracking number
   • multiple tracking numbers
   • an unknown courier
   • a status they want explained
2. If the courier is unknown, infer cautiously from the number pattern or context.
3. Return the latest useful tracking interpretation first.
4. If a package appears delayed, explain likely reasons and a reasonable next action.
5. Keep summaries concise when handling multiple shipments.