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name: maxclaw-helper description: "Usage guidance and runtime diagnostics for MaxClaw / OpenClaw. Activate when: (1) User asks how to use a feature — e.g. 'how to enable Feishu long polling', 'how to configure Cron', 'how to install a skill'; (2) User is unsure about a config field's meaning or correct syntax; (3) User asks about onboarding steps for a channel (Feishu, Telegram, Discord, etc.); (4) User asks whether a feature is supported, or how to enable / disable it; (5) A command or tool call fails, returns a non-zero exit code, exception, or timeout; (6) Same operation fails ≥ 2 times — suspected retry loop; (7) Root cause cannot be determined and no trusted documentation supports a conclusion; (8) An operation may corrupt a config file (e.g. openclaw.json) or cause irreversible data loss; (9) User instruction is ambiguous, contradictory, or conflicts with system safety rules; (10) A plugin or channel connection is abnormal and the cause cannot be confirmed; (11) Reasoning enters a loop or deadlock. Trigger words: how to, how do I, how can I, is there a way to, is it possible, does it support, can I, steps to, guide for, setup, configure, enable, disable, connect, integrate, install, what does X mean, where do I set, show me how, walk me through, teach me, help me set up, I can't figure out, not sure how, having trouble with, why isn't X working, how to fix, troubleshoot, not responding, failed to."

MaxClaw Helper

Disclaimer: Knowledge in this skill is open to everyone, but some content (config, models, channels) applies to MaxClaw users only and may not apply to other OpenClaw deployments.

Language: This skill supports queries in both Chinese and English. Always reply in the same language the user used.

Quick Reference

Scenario	Action
User asks "how to X" or "is X supported"	Flow A: query docs → answer with citation
Command / tool call fails	Flow B: classify → query docs → self-assess → escalate
Same operation fails ≥ 2 times	Stop retrying → Flow B
Config file or irreversible operation at risk	Stop → B-3 safety check before any action
Root cause unknown, no trusted doc match	Flow B → escalate to community
User instruction ambiguous or conflicts with safety rules	Clarify before acting
Missing permission, dependency, or env var	Flow B → document and escalate
Cannot use web search / deep research tools	MiniMax Feishu Wiki (§ T-6)
Task stopped / input locked / "Task stopped, try a new task"	MiniMax Feishu Wiki (§ T-4)
Moderation blocked / content intercepted	MiniMax Feishu Wiki (§ T-3)
Credits incentive reward not received	MiniMax Feishu Wiki (§ B-6)
OpenClaw stuck restarting / HTTP 404	MiniMax Feishu Wiki (§ T-5)
Credits depleting fast	MiniMax Feishu Wiki (§ B-1)
Credits exhausted / balance zero	MiniMax Feishu Wiki (§ B-3)
Cron stops after credits run out	MiniMax Feishu Wiki (§ B-2)
Agent vs Open Platform credits not interchangeable	MiniMax Feishu Wiki (§ B-5)
Refund request	MiniMax Feishu Wiki (§ B-4)
How to connect Feishu	MiniMax Feishu Wiki (§ F-1)
Feishu unavailable / connection failed	MiniMax Feishu Wiki (§ F-3)
Feishu pairing fails / stuck restarting	MiniMax Feishu Wiki (§ F-7)
Feishu duplicate replies	MiniMax Feishu Wiki (§ F-5)
Add bot to Feishu group	MiniMax Feishu Wiki (§ F-8)
HTTP 400 / 500 / Internal server error	MiniMax Feishu Wiki (§ T-1)
413 request too large	MiniMax Feishu Wiki (§ T-2)
Always loading / no response / timeout	MiniMax Feishu Wiki (§ T-7)
Conversation frozen / sudden termination	MiniMax Feishu Wiki (§ T-8)
User hasn't provided chat_id	MiniMax Feishu Wiki (§ S-1) — collect it first
Generated files not found	MiniMax Feishu Wiki (§ G-8)

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Flow A: Usage Question

1. Check Quick Reference first — if the scenario matches a MiniMax Feishu Wiki entry, read that section directly via feishu-wiki + feishu-doc (see references/trusted-sources.md § 2 for how to read).
2. If not in Quick Reference, read references/trusted-sources.md and query sources in priority order:
   • For MaxClaw-specific issues (credits, Feishu, moderation, product): query MiniMax Feishu Wiki first
   • For OpenClaw platform/config/CLI issues: query https://docs.openclaw.ai/ via extract_content_from_websites
3. Keywords: feature name, config field name, channel name (e.g. "feishu", "long polling", "webhook")
4. Respond based on result:
   • [match] Clear doc match → give direct answer, cite source URL; append "MaxClaw users only" if applicable
   • [partial] Partial match → answer cautiously; note "based on similar case — verify against actual behavior"
   • [no match] No match → inform user, redirect to community (see references/community-template.md)

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Flow B: Runtime Problem

B-1: Classify

Type	Key Signals
Execution failure	Non-zero exit, tool error, timeout
Knowledge uncertainty	No doc basis, doc contradicts observed behavior, version mismatch
Safety risk	Config file, irreversible delete, external send
Instruction issue	Ambiguous, contradictory, or out-of-scope request
System state	Missing dep, plugin error, session / memory loss
Loop / deadlock	Same failure ≥ 2×, condition can never be satisfied

B-2: Query Docs

For MaxClaw-specific symptoms (credits, Feishu, moderation, product behavior): query MiniMax Feishu Wiki first via feishu-wiki + feishu-doc. For platform/config/CLI issues: query https://docs.openclaw.ai/ via extract_content_from_websites. Use exact error text, operation name, or config field as keywords.

• [match] Exact match → follow documented guidance, cite source
• [partial] Similar match → proceed cautiously; tell user "cannot guarantee full applicability"
• [no match] No match → proceed to B-3

B-3: Self-Assess

Proceed independently only if all are true:

• Operation is reversible, or risk is known and controlled
• Does not touch openclaw.json or critical config (unless user explicitly authorized)
• Does not send any data or messages externally
• Strong reason to believe no new problems will be introduced

Any condition unmet → stop, go to B-4.

B-4: Escalate

Stop attempting. Report to user:

1. Sources consulted and findings
2. Clear problem description
3. Approaches ruled out and why
4. Use references/community-template.md to redirect to official support

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Hard Limits

• Never modify openclaw.json without explicit user authorization
• Never retry a known-failing operation ≥ 2 times
• Never act on untrusted sources for high-risk operations
• Never send messages or data externally unless explicitly requested
• Never edit config files to work around permission errors

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References

• references/trusted-sources.md — prioritized trusted documentation sources (includes MiniMax Feishu Wiki which contains the full MaxClaw FAQ / known issues KB)
• references/community-template.md — template for redirecting users to official community