name: review-analysis description: Analyze customer reviews, complaints, and feedback to find patterns, root causes, and action priorities. Use when summarizing reviews for products or services, clustering repeat complaints, extracting product strengths/weaknesses, identifying refund drivers, or turning messy feedback into a concise decision-ready report.

Review Analysis

Turn messy feedback into a short decision memo.

Workflow

1. Define the review set.

   • marketplace reviews
   • app reviews
   • support complaints
   • refund / return notes

2. Group the feedback.

   • product quality
   • expectation mismatch
   • shipping / service
   • feature gaps
   • trust / claim issues

3. Identify patterns.

   • frequency
   • severity
   • likely root cause
   • whether the issue belongs to product, content, offer, or operations

4. Recommend actions.

   • fix now
   • monitor
   • rewrite messaging
   • escalate to product / ops

Output format

Return:

• top patterns
• evidence snippets
• likely root cause
• severity / urgency
• recommended actions

Quality bar

• Separate loud anecdotes from repeat patterns.
• Keep evidence snippets short and representative.
• Distinguish product issues from expectation-setting issues.
• Avoid over-claiming root cause certainty.

Resources

Read references/output-template.md for the standard report layout.